Return policy

  1. Return Eligibility

    Items (insulated cups, ceramic cups) may be returned within 30 days of delivery. Products must be unused, unopened, and in their original packaging (including tags, labels, and accessories). Defective or damaged items are exempt from the "unused" requirement but require clear photo proof of the defect/damage (including product, packaging, and shipping label) for verification.

    Return Process

    1. Contact our support team via phone or email to request a Return Authorization (RA) number before sending items back.
    2. Clearly write the RA number on the outer packaging of the returned item.
    3. Ship the packaged item to the return address provided below.
      Returns without a valid RA number will not be accepted or processed.

    Return Shipping Costs

    • Customers bear standard return shipping costs for non-defective items.
    • We cover all return shipping fees for items returned due to product defects, manufacturing errors, or shipping mistakes (e.g., incorrect item sent). We will provide a pre-paid shipping label upon verifying the issue.

    Refunds & Exchanges

    • Refunds are processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method (e.g., credit card, PayPal) in euros (€), with no hidden fees.
    • Exchanges are subject to product availability. If the requested item is out of stock, a full refund will be provided instead.
    • Refund processing times may vary slightly depending on your bank or payment provider.

    Non-Returnable Items

    • Customized or personalized cups (e.g., engraved, custom-designed) are not eligible for return or refund, unless they are defective.

    Contact for Return Inquiries

    • Address: 43 Place Sainte-Anne, 67002 Rennes, Bretagne, France
    • Phone Number: +33 6 30 69 99 36
    • Email: support@IraqOutdoors.com

    Key France-Specific Adjustments:

    1. Contact Details: Updated to the provided French address (formatted per French postal standards: street number + street name, postal code + city, region) and phone number (localized with +33 country code and space-separated digits for French readability).
    2. Currency Clarification: Explicitly stated refunds are issued in euros (€) to align with French market currency.
    3. Compliance Alignment: Retained the 30-day return window (consistent with EU/GDPR consumer rights and French Code de la Consommation requirements) and clarified photo proof requirements for defective items to streamline local processing.
    4. Consistency: Removed all residual U.S.-related references, ensuring full alignment with the French market while preserving the original return process and core terms.